Privacy Policy

1. Company Information

Trust Cleaning Arizona LLC is a limited liability company organized and operating under the laws of the State of Arizona. We provide residential and commercial cleaning services in Gilbert, Chandler, Mesa, Queen Creek, and surrounding Arizona communities.

Contact: hello@trustcleaningaz.com

2. Information We Collect

We collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and service address
• Service Information: Property type, number of bedrooms and bathrooms, preferred services, cleaning frequency, and special instructions
• Transaction Information: Booking details, appointment dates, pricing, and coupon codes
• Communications: Messages and inquiries you send us through our contact form, email, or SMS
• Technical Information: IP address, browser type, device type, pages visited, and referring URLs collected automatically when you visit our website
• Consent Records: Records of the consent you provided to receive communications from us, including the date, time, and exact consent language displayed

3. How We Use Your Information

We use your personal information to:

• Provide, schedule, and confirm cleaning services
• Calculate and deliver instant price estimates
• Send service reminders, appointment confirmations, and follow-up communications
• Respond to inquiries and provide customer support
• Send promotional offers and service updates (with your consent)
• Process payments and maintain billing records
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our Terms of Service

4. TCPA Consent & Telephone Communications

By submitting your phone number through our website — including our instant estimate form, booking form, or contact form — you expressly consent, under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, to receive:

• Autodialed or manually dialed telephone calls
• Prerecorded or artificial voice messages
• Text messages (SMS and MMS)

…from Trust Cleaning Arizona LLC and its service providers at the phone number you provided, for purposes including scheduling, service reminders, estimates, promotions, and follow-up communications.

Consent is not a condition of purchasing any goods or services. You may receive our services without consenting to autodialed or prerecorded communications by contacting us directly at hello@trustcleaningaz.com.

We only contact you between 8:00 AM and 9:00 PM Arizona time (America/Phoenix, Mountain Standard Time), in compliance with TCPA regulations.

To opt out of text messages at any time: Reply STOP to any text message we send you. You will receive one confirmation message and no further texts. For help, reply HELP. Message and data rates may apply. Message frequency varies.

5. Email Communications (CAN-SPAM Act)

When you provide your email address, we may send you transactional emails (booking confirmations, reminders) and, with your consent, promotional emails about our services. All marketing emails comply with the CAN-SPAM Act of 2003.

Every marketing email we send includes a clear unsubscribe mechanism. To opt out of marketing emails, click the "Unsubscribe" link in any email or contact us at hello@trustcleaningaz.com. We will process your request within 10 business days. Note: You may still receive transactional emails related to active bookings.

6. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as scheduling platforms, communication providers (SMS/email), payment processors, and CRM tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: If required by law, court order, or governmental authority, or to protect the rights, property, or safety of Trust Cleaning Arizona, our customers, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case we will notify you before your information is transferred.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are generally retained for a minimum of 3 years after your last service or interaction with us. Consent records for TCPA compliance are retained for a minimum of 4 years.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and secure storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at hello@trustcleaningaz.com and we will delete it promptly.

10. Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention obligations
• Opt-Out of Communications: Opt out of marketing emails, SMS messages, or phone calls at any time (see Sections 4 and 5 above)
• Do Not Call: If your number is on the National Do Not Call Registry, note that by providing your phone number and consenting via our forms, you have agreed to receive calls from us regardless of your DNC registration

To exercise any of these rights, contact us at hello@trustcleaningaz.com. We will respond within 30 days.

11. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Arizona and applicable federal law, including but not limited to the TCPA, CAN-SPAM Act, and COPPA. Any disputes arising under this policy shall be resolved in the courts of Maricopa County, Arizona.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Trust Cleaning Arizona LLC
Email: hello@trustcleaningaz.com
Service Area: Gilbert, Chandler, Mesa, Queen Creek, Arizona